Frequently Asked Questions
Here you’ll find answers to the most common questions about our streetwear, services, and policies. Whether it’s sizing, shipping, or returns, we’ve got you covered. If you still need help, our support team is always ready to assist.
FAQ
Orders & Payments
Select your size, add the item to your cart, and complete checkout. You will receive an order confirmation by email.
We accept American Express, Visa, Mastercard, PayPal, Apple Pay, Google Pay, and Shop Pay
Yes. A confirmation email is sent immediately after placing your order.
Cancellations are accepted within 24 hours of placing your order at no cost.
After this time, your order may already be processed or shipped and cannot be cancelled. If it has shipped, please refer to our Return & Refund Policy.
Shipping
Laynr Studios is a company registered in the Netherlands. We currently ship exclusively to customers in Australia. All orders are processed from our office in the Netherlands and shipped to Australia
At this time, we currently ship exclusively to customers in Australia.
Order Handling Time: 1-3 Business days (Monday-Friday)
Transit Time: 10-15 Business days ( Monday-Friday)
Total delivery time: Estimated delivery time based on customer locations All destinations: 11-18 business days
Orders are fulfilled by our logistics partner in Asia.
Yes. Tracking details will be sent to your email once your order has shipped.
Since orders are shipped from the Netherlands to Australia, your order may be subject to import duties, taxes, or customs fees determined by Australian authorities. These are the responsibility of the customer.
Returns & Refunds
Yes. Returns are accepted within 30 days of delivery, provided items are unused, unwashed, and in their original condition with tags.
Email us at support@laynrstudios.com with your order number and reason for return. We will provide return instructions within 2–3 business days.
Customers are responsible for return shipping costs unless the item is defective or incorrect.
Refunds are processed within 10 business days after we receive and inspect your return.
Products & Sizing
Each product page includes a Size Guide. If you are between sizes, we recommend sizing up for a more relaxed fit.
Our designs have a slightly oversized streetwear fit. Please check the size guide for exact measurements.
We use premium heavyweight cotton and cotton-blend fabrics for durability and comfort.
Minimal shrinkage (2–3%) may occur after the first wash. To preserve fit: wash cold, inside out, and hang dry.
Policies & Support
We do not offer direct exchanges. If you need another size or color, please request a return for refund and place a new order.
Contact us within 48 hours of delivery with photos of the defect at support@laynrstudios.com. We will replace or refund the item.
You can use our Contact Form or email us at support@laynrstudios.com.
Monday – Friday: 10:00 – 21:00 (GMT+01:00) Central European Standard Time (Amsterdam)